Login To Home Banking and Look Below to Learn About Coming Changes!

Welcome!  Changes are coming to your Online Banking platform here at CCFCU.  We will be updating this FAQ as we get closer to the conversion weekend.

NOTE: Your Online Banking will be UNAVAILABLE all day April 5, 6 & 7.  We expect to be online by noon of April 8.  During this time, you will be able to access your account via TILLY using your telephone.  Simply call 432.550.8585 or 800.75.TILLY and follow the prompts.  While we appreciate this conversion will be an inconvenience, we are excited about all that our new online banking platform will provide.  

READ CAREFULLY:  The FAQs below are designed to help with your transition to the new platform.  Please review the information and know that it will be updated periodically to provide you with the most up to date information.

FAQs

Q. Why is Complex Community offering new Online Banking and Bill Pay?
A. Complex Community is committed to offering new ways to help our customers manage their finances more easily. Our new Online Banking and Bill Payment system offers more features, more convenience, and more control to customers who wish to bank and pay bills online.

Q. What is different about the new Online Banking and Bill Pay system?
A. The new Online Banking and Bill Payment system offers new features to make banking and paying bills online easier and more convenient. These features include:

  • A new design. A clean new look that makes it easy for you to easily access the services you need.
  • Quick links. You can pay bills and make transfers in seconds.
  • Account alerts. The ability to set account alerts to notify you when a specific account activity occurs, such as your balance reaches a pre-determined level you set.
  • Better communication with us. If you have a question about a specific transaction, you can communicate securely with our Customer Service Center during normal banking hours to get it
    answered. If you need assistance, you can use our easily accessible Help pages.

Q. Will you convert my accounts to the new system?
A. Yes. Your accounts will be migrated to the new system automatically.

Q. Why is Complex Community offering new Online Banking and Bill Pay?
A. No. Existing customers do not have to register. You will, however, have to set up your enhanced security (challenge) questions.

Q. Will I use the same User ID and Password to access my accounts?
A. You will not need a new User ID, but you will require a new password. Instructions regarding your new password will be provided to you via U.S. mail prior to Date. Once you have logged in to the new system, you will be asked to create a new password of your choosing.

Q. Will I have uninterrupted access to my accounts?
A. To allow us to complete the upgrade, Online Banking will be unavailable from April 5th – April 7th. However, you can continue to access your accounts at Complex Community branches, by phone, or at an ATM.

Q. Is the new Online Banking system still secure?
A. Y es. Our new system uses the highest level of protection available, providing the assurance that your accounts are secure.

Q. Will transfers that I have established be made after the conversion date?
A. Any single transfer that you have set up will be carried over during the conversion. However, recurring transfers you have set up (such as transfers from checking to savings) will have to be re-established.

Q. How do I set up a recurring transfer on the new Online Banking system?
A. Under the Transfers tab, you can set up one time and recurring transfers in only a few clicks.

Q. Will my account nicknames come over to the new system?
A. Although all the accounts you have set up with Online Banking today will carry over, your account nicknames will have to be re-established.