New Online Banking, now LIVE!

Before you attempt to log in, please read the information below.

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If you have had online banking in the past and are unable to login, please contact us.

The ENROLL function is for NEW ONLINE BANKING users only. PLEASE DO NOT ENROLL AGAIN IF YOU HAVE HAD ONLINE BANKING IN THE PAST.  IF YOU ARE UNABLE TO LOGIN, PLEASE CONTACT US VIA MESSAGE ON FB OR CALL 432.550.9126
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How do I log in to the new system?

A. Member Logon and ID

  • Your current logon ID will convert to the new system
    • If your current logon ID is your account number AND your account number is less than 6 digits, you will need to add a leading zero.
      • For example:  If your logon ID is 12345, you will need to add a zero at the beginning to make it 012345 making up the 6 digits necessary.
      • If your logon ID is at least 6 digits, you will not need to make any changes.
      • If your logon ID has nothing to do with your account number, no worries!
  • MEMBER TEMPORARY PASSWORD
    • All accounts WILL be assigned a temporary password and will be required to set up new security questions
    • The temporary password will be the last 6 digits of the main member’s social security number.  Joint owner SSNs will not be recognized.
    • After entering this temporary password you will be required to change the password.  The new password will require the following:
      • At least 8 characters consisting of:
        • At least one UPPER case and one lower case letter,
        • At least one number
        • At least one special character
  • NEW SECURITY FEATURE
    • The FIRST time you log on to the new online banking system you will be asked to provide a phone number to receive a code via text message or by phone call
    • This added layer of security is to better protect you from a potential identity thief
    • When you log in from a new computer or device AND from time to time you will be asked to authenticate in this way

UPDATED: April 8th

VIDEO TUTORIALS!

In an effort to help with the transition, we have provided videos explaining changes you can expect to see with the New Online Banking.

 

URGENT – QUICKBOOKS USERS

As Complex Community FCU completes its online banking system conversion, you will need to modify your QuickBooks settings to ensure the smooth transition of your data. For complete instructions click here.

Welcome!  Changes are coming to your Online Banking platform here at CCFCU.  We will be updating this FAQ as we get closer to the conversion weekend.

FAQs

Q. How do I log in to the new system?
A. Member Logon and ID

  • Your current logon ID will convert to the new system
    • If your current logon ID is your account number AND your account number is less than 6 digits, you will need to add a leading zero.
      • For example:  If your logon ID is 12345, you will need to add a zero at the beginning to make it 012345 making up the 6 digits necessary.
      • If your logon ID is at least 6 digits, you will not need to make any changes.
      • If your logon ID has nothing to do with your account number, no worries!
  • MEMBER TEMPORARY PASSWORD
    • All accounts WILL be assigned a temporary password and will be required to set up new security questions
    • The temporary password will be the last 6 digits of the main member’s social security number.  Joint owner SSNs will not be recognized.
    • After entering this temporary password you will be required to change the password.  The new password will require the following:
      • At least 8 characters consisting of:
        • At least one UPPER case and one lower case letter,
        • At least one number
        • At least one special character
  • NEW SECURITY FEATURE
    • The FIRST time you log on to the new online banking system you will be asked to provide a phone number to receive a code via text message or by phone call
    • This added layer of security is to better protect you from a potential identity thief
    • When you log in from a new computer or device AND from time to time you will be asked to authenticate in this way

Q. Why is Complex Community offering new Online Banking and Bill Pay?
A. Complex Community is committed to offering new ways to help our customers manage their finances more easily. Our new Online Banking and Bill Payment system offers more features, more convenience, and more control to customers who wish to bank and pay bills online.

Q. What is different about the new Online Banking and Bill Pay system?
A. The new Online Banking and Bill Payment systems offer new features to make banking and paying bills online easier and more convenient. These features include:

  • A new design. A clean new look that makes it easy for you to easily access the services you need.
  • Quick links. You can pay bills and make transfers in seconds.
  • Account alerts. The ability to set account alerts to notify you when a specific account activity occurs, such as your balance reaches a pre-determined level you set.
  • Better communication with us. If you have a question about a specific transaction, you can communicate securely with our Customer Service Center during normal banking hours to get it
    answered. If you need assistance, you can use our easily accessible Help pages.

Q. Will you convert my accounts to the new system?
A. Yes. Your accounts will be migrated to the new system automatically.

Q. Will I have to re-register for Online Banking??
A. No. Existing customers do not have to register. You will, however, have to set up your enhanced security (challenge) questions.

Q. Will I use the same User ID and Password to access my accounts?
A. You will not need a new User ID, but you will require a new password. Instructions regarding your new password will be provided to you via U.S. mail prior to Date. Once you have logged in to the new system, you will be asked to create a new password of your choosing.

Q. Will I have uninterrupted access to my accounts?
A. To allow us to complete the upgrade, Online Banking will be unavailable from April 5th – April 7th. However, you can continue to access your accounts at Complex Community branches, by phone, or at an ATM.

Q. Is the new Online Banking system still secure?
A. Yes. Our new system uses the highest level of protection available, providing the assurance that your accounts are secure.

Q. Will transfers that I have established be made after the conversion date?
A. Any single transfer that you have set up will be carried over during the conversion. However, recurring transfers you have set up (such as transfers from checking to savings) will have to be re-established.

Q. How do I set up a recurring transfer on the new Online Banking system?
A. Under the Transfers tab, you can set up one time and recurring transfers in only a few clicks.

Q. Will my account nicknames come over to the new system?
A. Although all the accounts you have set up with Online Banking today will carry over, your account nicknames will have to be re-established.