COVID-19 Update

A Message from Jason Berridge, CEO

As COVID-19 continues to spread in our communities, we remain committed to putting our team and our members first and foremost.  We commit to being intentional in our actions to help slow the spread of this virus within our team and the communities we serve. We are living in unprecedented times and unprecedented times call for strong communities and there are none stronger than those in West Texas. As we navigate these times together, know that CCFCU will continue to be present for you.

Because we care about our team, our members, our community. Effective Monday, July 6th, 2020, our lobby service will be suspended. It is our goal to be a part of the solution as we all work to limit the exposure and spread of COVID-19.

Until further notice, we can meet your banking needs in the following ways:

Drive-Thru Service

Monday-Thursday: 8:00am – 5:30pm
Friday: 8:00am – 6:00pm

Saturday: 9:00am – 1:00pm (Only at the following locations, Odessa – 4900 E 52nd St, Odessa – 2200 Linda Ave, Midland – 310 W Longview Ave)

In addition to routine teller services, the drive will also be available for the following:

  • Wire Transfers
  • Debit Cards
  • Stop Payments
  • IRA Transactions
  • Cashier’s Checks
  • Money Orders
  • Gift Cards
  • Statement Copies

Complex Community Call Center

Monday-Friday: 8:30am – 5:30pm
Loan officers and Member Service Representatives will be available to help meet your needs via phone.

Safe Deposit Box access available by appointment
Call 432.550.9126

Night Depository – Available all day
Deposits will be processed throughout the day Monday-Friday: 8:00am – 5:30pm. If you would like to avoid the drive thru line you may do so by accessing the all day night depository spots at each of our locations. Accounts will be updated during normal business hours.

Full access from Home.

While we know that the best part of our day is seeing each of you in our branches, we understand the concern about visiting public locations. That is why we offer safe and convenient alternatives! We want you to have confidence that you can access your money virtually anywhere, anytime with the Complex Community Mobile ® app and our website,

Online Banking and Mobile App:

Check balances, pay bills, make transfers, deposit checks, view statements, open accounts, send us a secure message, and more. App users can also deposit physical checks from home with our mobile deposit feature.

Online banking: log in | register

Complex Community Mobile ® app: download on Android | IOS

Telephone Banking:

Check your balances, transfer funds, search for cleared checks and deposits, and more.

Call (432)550-8585 or (800)758-4559

Online and Mobile banking both give you control.

Update your personal details –

This is to assure we can stay in touch.

Access your accounts –

Take a look at transactions, balances, and important details like account and routing numbers.

Deposit Checks –

  • Snap a picture of your check to deposit it using our mobile deposit capture.
  • Set up direct deposit to have your paychecks automatically deposited into your account.
  • Call and ask about this service at 432.550.9126.

Make Payments –

  • Pay your Complex credit cards, loans, and any other bills through online banking.
  • Set up recurring payments.
  • Send and receive money from virtually anyone you know and trust through our Popmoney ® app: download on Android | IOS.

Transfer Money –

Move money between accounts directly from your phone.

Full access to your card –

With our CardValet feature take control of your debit card with the ability to turn on your card or shut it off if you’ve misplaced it. Limit transactions. Receive alerts. Stay informed!

Card Valet ® app: download on Android | iOS 

Important Numbers – 

  • Online Banking Issues (833)337-6029
  • Lost or Stolen Debit Card (844)892-8938
  • Debit Card Disputes (833)221-8630
  • Credit Card Assistance (866)583-4993

Coop ATM Network
See Fee-Free sites at

Additional Resources:

Centers for Disease Control and Prevention (CDC)
World Health Organization
Ector County Health Department
Ector County School District
Texas State Health Services Department
Odessa Links
Call 2-1-1

Rest Assured.

Every one of our branch locations is continuing to take precautions and care by conducting enhanced cleaning and increasing our orders of soap, paper towels, and sanitizers. We are communicating regularly with our employees to keep them informed, ensure their safety and yours as well, as our members are always top of mind.

Federally Insured.

The credit union is one of the best places around to keep your money. All deposits at CCFCU are federally insured up to $250,000 per account by NCUA, and continue to earn dividends regardless of all that is going on around the world.

We’re happy to help.

As our daily routines continue to see change, it can lead to us becoming caught up in an information overload and disconnected from relationships that provide so much of what we need in times like these. It is important to balance being informed with recognizing and acting on our need to reach outward to the people in our communities, so please remember we are here for you. Yesterday, today and tomorrow.

We understand how workplace slowdowns may impact personal finances. If you or someone you know is experiencing difficulties, please just reach-out to us. Together, we’ll see if there’s a way we can help.

Thank you, as always, for sharing our commitment to the health and well-being of our community.

Your friends at Complex Community.